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Software / Application Support

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Software / Application Support

Technology runs on software—and when it stops working, so does your productivity. At HelpTriage IT, we provide end-to-end software and application support to keep your systems running at peak performance, whether you’re a business or household user.

services

What We Offer

  • Installation & Setup - Smooth installation of operating systems, business applications, productivity tools, and security software.
  • Troubleshooting & Error Fixes – Resolving crashes, bugs, slow performance, or application compatibility issues.
  • Updates & Patches – Ensuring your software stays secure and up to date with the latest versions.
  • Configuration & Customization - Tailored setup of applications like Office 365, Google Workspace, QuickBooks, or specialized business tools.
  • Email & Collaboration Tools –Seamless support for email accounts, calendars, file-sharing platforms, and integration across devices.
  • Security & Backup Solutions – Antivirus, firewalls, and backup applications configured to safeguard your data.
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HelpTriage IT

services

Why Choose HelpTriage

Remote or onsite — your choice.

  • Transparent pricing: Only pay for time used (first hour pre-authorized, then billed by half-hour).
  • Rapid response: We aim to start resolving your issue as soon as possible.
  • Expert team: Our technicians are certified, experienced, and reliable.
  • Warranty & guarantee: 3-day rework warranty + money-back guarantee (if in scope).
  • Clear communication: At each step, you’ll know what’s being done and why.
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How It Works

  • Select your service (Remote or Onsite)
  • Provide device & issue details during booking
  • We capture pre-authorization for 1 hour
  • We perform diagnostics & resolution
  • If extra time is needed, we invoice the difference
  • You receive a full invoice via email
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HelpTriage IT

Services

Our Pricing

Onsite Service

  • $79 First Hour (Pre-Authorized)
  • + $35 Additional 30 Min
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Remote Service

  • $39 First Hour (Pre-Authorized)
  • + $19 Additional 30 Min
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Ready to Get Help ?

Click “Book a Service”, choose Remote or Onsite, and we’ll get your software or application fixed fast.

Prefer to chat first? Use Contact Us — we’re always ready to help.

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Our Promise to You

Satisfaction or refund

(if issue remains unresolved within service scope)

Workmanship warranty

Any related issue reported in 3 days gets fixed free

No hidden fees

You only pay for the service performed